Delivering a quality service for our residents

We've listened to you, our residents, and developed a 'resident promise' to ensure we deliver the things that matter to you.

We've spoken to lots of you since we announced our intention to merge in July 2017. You've told us there are several priorities that we need to focus on as Notting Hill Genesis:

  • Improving our repairs service
  • Providing you with more chances to move home
  • Creating genuine resident involvement opportunities
  • Maintaining a personalised service for those who want and need one
  • Making better use of technology to develop our services
  • Offering you greater training and employment opportunities
  • Ensuring service charges provide value for money

We're developing these into what we're calling a 'resident promise', and building on your experience and expertise to ensure Notting Hill Genesis really works for you.